Refund & Cancellation Policy
Effective Date: August 28th, 2025
Last Updated: August 28th, 2025
At American Accent Training with Jess, we want you to feel confident in your purchase. Please read our refund and cancellation policies carefully before enrolling in a course or booking coaching sessions.
1. Digital Courses
All digital courses, downloadable materials, and practice resources are non-refundable.
Because you receive immediate access to course materials upon purchase, we cannot issue refunds.
Please read the course description carefully before purchasing. If you have questions, contact us before enrolling.
2. Private Coaching Sessions
Pre-payment is required before booking links are released.
Sessions may be cancelled or rescheduled up to 48 hours in advance without penalty.
Cancellations, reschedules, or no-shows made within 48 hours of the scheduled session will result in loss of that session and payment.
If you experience a true emergency or technical difficulties, please contact us — reasonable exceptions may be made at our discretion.
3. 6-Week Coaching Packages
Full pre-payment is required to reserve your 6-week program.
The program must be completed within an 8-week window from purchase.
You may skip up to 1 session during this period.
All unused sessions after the expiration date are non-refundable and forfeited.
48-hour cancellation/reschedule rule applies to all sessions.
4. 12-Session Coaching Packages
Full pre-payment is required to reserve your 12-session package.
Packages must be completed within a 4-month window from purchase.
You may skip up to 2 sessions during this period.
All unused sessions after the expiration date are non-refundable and forfeited.
48-hour cancellation/reschedule rule applies to all sessions.
5. Single Sessions
After completing a coaching program, you may book single sessions as needed.
The standard 48-hour cancellation/reschedule policy applies.
6. Commitment & Respect
We value your time and ours. Please be committed to your learning process and respectful of session scheduling.
Consistency is key to your success.
7. Contact Us
If you have questions about this Refund & Cancellation Policy, please contact us:
📍 1398 CH Ste-Foy, Unit #245 • Quebec, QC • G1S 2N6