Terms of Service

Effective Date: August 28th, 2025

Last Updated: August 28th, 2025

Welcome to American Accent Training with Jess (“Company,” “we,” “our,” or “us”). By accessing or using our website, courses, coaching services, and any related products (the “Services”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our Services.

1. Use of Services 
You must be at least 18 years old to purchase our Services.
You agree to use our Services only for lawful purposes and in compliance with these Terms. 
You may not reproduce, distribute, share, or resell our content without prior written permission.

2. Coaching & Course Access
Coaching sessions are for individual use only and may not be recorded, shared, or redistributed without permission.
Course purchases grant you personal, non-transferable, lifetime access unless otherwise stated.
Group calls, live sessions, and practice materials are included as described in the product description.

3. Payments & Refunds
All prices are listed in USD.
Full pre-payment is required before receiving booking links for coaching or access to online courses.
Payments are processed securely via Stripe and/or PayPal. 

Refund Policy:
Digital courses are non-refundable due to the immediate access provided.
Coaching sessions and packages are also non-refundable once purchased. Please review the Cancellation & Session Policies below for rescheduling rules and expiration timelines.

4. Coaching & Session Policies (2025)
General Policies (for all sessions)
Full pre-payment is required before receiving your booking links.
You may cancel or reschedule your session up to 48 hours in advance without penalty.
Cancellations, no-shows, or reschedules made less than 48 hours before your session will result in loss of that session (and payment).
If you are experiencing a true emergency or technical difficulties, please contact us. Reasonable exceptions may be made at our discretion.

Time Zone Responsibility
Sessions are scheduled through Calendly links provided after payment.
Calendly automatically converts times to your local time zone. You are responsible for confirming correct times when booking.
If you schedule incorrectly, a make-up session is not guaranteed, and the session may be forfeited.

Commitment & Respect
We respect your time and ask that you respect ours. Please be dedicated to showing up consistently and honoring session times, as this ensures the best results and fairness for all clients.

Additional Policies for 12-Session Packages
Full pre-payment is required to reserve your 12-session package.
Packages are designed as an intensive 12-week program, to be completed within a 4-month window from the purchase date.
You may skip up to 2 sessions during this period.
All sessions must be completed before the expiration date provided at purchase. Unused sessions expire and are non-refundable.
Booking links are single-use and will expire.
(Example: If you purchase on June 12, 2025, your package must be completed by October 12, 2025.)

Additional Policies for 6-Week Programs 
Full pre-payment is required to reserve your 6-week program.
The program must be completed within an 8-week window from the purchase date to allow for 1–2 weeks of flexibility.
You may skip up to 1 session during this period.
All sessions must be completed before the expiration date provided at purchase. Unused sessions expire and are non-refundable.
Booking links are single-use and will expire.
(Example: If you purchase on June 12, 2025, your program must be completed by August 12, 2025.)

Additional Policies for Single Sessions
After completing a 6- or 12-session program, you may book single sessions on an as-needed basis.
The standard cancellation policy (48 hours in advance) applies.

5. Intellectual Property
All content, including videos, worksheets, PDFs, audio files, and course materials, are the property of American Accent Training with Jess.
You may not copy, reproduce, distribute, or create derivative works without express written permission.

6. No Guarantees & Disclaimer
We do not guarantee specific results. Your progress depends on your effort, practice, and participation.
The Services are educational and not a substitute for speech therapy or medical treatment.

7. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any damages arising from your use of our Services. You agree to use our Services at your own risk.

8. Privacy Policy 
Your use of our Services is also governed by our Privacy Policy (linked separately in the footer).

 9. Changes to Terms 
We may update these Terms at any time. The latest version will always be posted on this page.

10. Contact Us
If you have questions about these Terms, please contact us at:

📧 [email protected]

📍 1398 CH Ste-Foy, Unit #245 • Quebec, QC • G1S 2N6